If you select Type a greeting message, the system reads the text that you type (up to 1000 characters) when the Call queue answers a call. The uploaded recording can be no larger than 5 MB. If you select Play an audio file, you must upload an MP3, WAV, or WMA file containing the greeting that you want to play. Specify if you want to play a greeting to callers when they arrive in the queue. Once you've selected a language, select the Next button at the bottom of the Add a Call queue page. This language is used for system-generated voice prompts and voicemail transcription, if you enable them. Assign the phone number to the resource account, if you're using Microsoft Calling Plan.Assign a Microsoft Calling Plan license, assign an Operator Connect phone number, or assign an online voice routing policy for Direct Routing.Assign a Microsoft Teams Phone System Resource Account license.Under Resource accounts, select the Add button to add a resource account.Īfter you've created this new resource account for calling ID, you'll still need to:.If you don't have a resource account with an assigned phone number: Select the Add button at the bottom of the pane.Select the Add button next to the resource account with an assigned phone number.On the Add accounts pane, search for the resource account(s) you want to allow agents to use for outbound caller ID purposes.Under Assign calling ID, select the Add button.An online voice routing policy (phone number assignment is optional when using Direct Routing).An Operator Connect phone number assigned.A Calling Plan license and a phone number assigned.The resource account used for calling ID purposes must have a Microsoft Teams Phone Resource Account license and one of the following assigned: Within the Calls App, agents can use their Call Queue (CQ) / Auto Attendant (AA) number or their own personal Direct InWard Dial (DID). Agents can select which outbound caller ID number to use with each outbound call they make. Assign a calling ID (optional)Īvailable for Teams channel/collaborative calling desktop users and Teams mobile client users with standard Call queues.Īssign outbound caller ID numbers for the agents by specifying one or more resource accounts with a phone number. On the Resource accounts pane, select the Add button.Īgents see the resource account name when they receive an incoming call.įor more information, see Manage Teams resource accounts.At the bottom of the pane, select the Save button.Select the Resource account type dropdown and select Call queue.Type in a descriptive Username for the resource account.Agents see this name when a call is presented to them. Select the + Add a resource account button at the bottom of the results.On the Add accounts pane, search for any set of letters to pull up the results dropdown.If you need to create a resource account: At the bottom of the pane, select the Add button.Select the Add button next to the resource account you want to assign to this Call queue.On the Add accounts pane, search for the resource account to add.Under Resource accounts, select the Add button to add a resource account for this Call queue.Type a name for the Call queue in the box at the top. To set up a Call queue, in the Teams admin center, expand Voice, select Call queues, and then select Add. Follow these steps to set up your Call queue For instructions to create Call queues using PowerShell, see Creating Call queues with PowerShell cmdlets. The steps outlined in the article create Call queues using the Teams admin center. The steps to set up a Call queue includes:
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